Wallex FAQs

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Wallex FAQs

International Collection

International Collection

International Collection FAQ's

General Information

How do I open a Collections account?

What are the currencies I can collect?

How can I check my receiving status for my collection account?

Can I send the payment request notification to the sender?

I've created the collection account, what should I inform the sender?

Is there a minimum and maximum limit to the amount I can receive?

How long does it take to receive a fund transfer in the collections account?

What are the restricted jurisdictions for US/UK-based collection accounts?

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Incoming Money

Can I receive funds via VisaNet into my Wallex Collections Account/ Virtual Banking Account?

Can I receive an incoming bank transfer to my Wallex account?

If the sender wants to send me via Credit/QR Payment, can I receive it in my collection account?

Can I enable direct debit on my collection account?

Receiving Issue

Why is my collection stuck in pending status?

I'm expecting money, but it hasn't arrived yet