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International Collection

International Collection

How to receive payments from overseas with ease.

Closure of DBS Unnamed Virtual Accounts

Why is my DBS unnamed Virtual Account (VAC) being discontinued?

Who is affected by this change?

How do I know if I have an unnamed or named Virtual Account?

What will happen to my existing unnamed VAC?

How do I migrate to a named Virtual Account (VAA)?

What if I use both an unnamed (VAC) and a named (VAA) Virtual Account?

Will my account with Wallex be affected?

What if my business does not qualify for a named Virtual Account?

What communications can I expect?

What happens if funds are sent to my old unnamed VA after closure?

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General Information

How do I open a Collections account?

What are the currencies I can collect?

How can I check my receiving status for my collection account?

Can I send the payment request notification to the sender?

I've created the collection account, what should I inform the sender?

Is there a minimum and maximum limit to the amount I can receive?

How long does it take to receive a fund transfer in the collections account?

What are the restricted jurisdictions for US/UK-based collection accounts?

We’re Expanding Our Collection Capabilities!

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Incoming Money

Can I receive funds via VisaNet into my Wallex Collections Account/ Virtual Banking Account?

Can I receive an incoming bank transfer to my Wallex account?

If the sender wants to send me via Credit/QR Payment, can I receive it in my collection account?

Can I enable direct debit on my collection account?

Receiving Issue

Why is my collection stuck in pending status?

I'm expecting money, but it hasn't arrived yet