--- title: Getting Started | Help Page description: Your guide to setting up and navigating your Wallex account. --- [Skip to content](https://help.wallex.asia/getting-started#main-content) English Show submenu for translations ![Wallex by MDAQ Colour.png\]](https://help.wallex.asia/hs-fs/hubfs/Wallex%20by%20MDAQ%20Colour.png?height=50&name=Wallex%20by%20MDAQ%20Colour.png) Open main navigation Close main navigation - English Show submenu for translations - Go to Wallex Go to Wallex How can we help? - There are no suggestions because the search field is empty. 1. [Help Page](https://help.wallex.asia/) 2. [Getting Started](https://help.wallex.asia/getting-started) # Getting Started Your guide to setting up and navigating your Wallex account. ## General Information - [How does Wallex guarantee the security of my transactions?](https://help.wallex.asia/how-does-wallex-guarantee-security-of-my-transactions) - [Where can I view Wallex's privacy policies?](https://help.wallex.asia/privacy-policy) - [Which web browsers are compatible with Wallex?](https://help.wallex.asia/which-web-browsers-is-wallex-compatible-with) - [Does Wallex hold any financial licenses?](https://help.wallex.asia/how-is-wallex-regulated-in-each-country/region) - [How much does Wallex charge in fees?](https://help.wallex.asia/how-much-does-wallex-charge-in-fees) - [What are the countries that Wallex cannot facilitate transactions with?](https://help.wallex.asia/what-are-the-countries-that-wallex-cannot-facilitate-transactions-with) - [Where can I view Wallex's terms of service?](https://help.wallex.asia/terms-and-conditions) - [What services does Wallex offer?](https://help.wallex.asia/what-services-does-wallex-offer) - [Which countries must businesses be based in to use Wallex's services?](https://help.wallex.asia/which-countries-must-businesses-be-based-in-to-use-wallexs-services) - [Where are Wallex's offices located?](https://help.wallex.asia/does-wallex-hold-any-financial-licenses) - [Does Wallex offer a mobile app for users?](https://help.wallex.asia/does-wallex-have-a-mobile-phone-app-that-i-can-download-to-use) - [How can I contact Wallex support?](https://help.wallex.asia/how-can-i-contact-wallex-support) - [List Of Prohibited Countries](https://help.wallex.asia/list-of-restricted-countries) See less ▼ ## Registration - [Documents Required for Onboarding (Wallex Singapore)](https://help.wallex.asia/documents-required-for-on-boarding-singapore) - [Documents Required for Onboarding (Wallex Indonesia)](https://help.wallex.asia/documents-required-for-on-boarding-indonesia) - [Documents Required for Onboarding (Wallex Malaysia)](https://help.wallex.asia/documents-required-for-onboarding-wallex-malaysia) - [Documents Required for Onboarding (Wallex Hong Kong)](https://help.wallex.asia/documents-required-for-on-boarding-hongkong) - [How do I create an account with Wallex?](https://help.wallex.asia/creating-an-account-with-wallex) - [Who is eligible to open an account with Wallex?](https://help.wallex.asia/who-can-open-an-account-with-wallex) - [Can I open a personal account as an individual with Wallex?](https://help.wallex.asia/can-i-open-a-personal-account-as-an-individual-with-wallex) - [When I can start performing transactions with my Wallex account?](https://help.wallex.asia/when-i-can-begin-to-perform-transactions-with-my-wallex-account) - [How long does it take for my account to be approved?](https://help.wallex.asia/how-long-does-it-takes-for-my-account-to-be-approved) - [Can I register for multiple accounts with Wallex?](https://help.wallex.asia/can-i-register-for-more-than-one-account) - [Why was my account approval rejected?](https://help.wallex.asia/why-was-my-account-approval-rejected) See less ▼ ## Akun Wallex Indonesia (Bahasa) - [Panduan Pembukaan Akun Wallex untuk Perusahaan di Indonesia](https://help.wallex.asia/registrasi-di-indonesia) - [Getting Started](https://help.wallex.asia/getting-started#main-content) - [General Information](https://help.wallex.asia/getting-started#general-information) - [Registration](https://help.wallex.asia/getting-started#registration) - [Akun Wallex Indonesia (Bahasa)](https://help.wallex.asia/getting-started#akun-wallex-indonesia-bahasa) - [Account Management](https://help.wallex.asia/account-management#main-content) - [Account Privacy](https://help.wallex.asia/account-management#account-privacy) - [Account Setting](https://help.wallex.asia/account-management#account-setting) - [Account Verification](https://help.wallex.asia/account-management#account-verification) - [Introduction of Authenticator App (TOTP)](https://help.wallex.asia/account-management#introduction-of-authenticator-app-totp) - [Global Payment](https://help.wallex.asia/global-payment#main-content) - [Guideline](https://help.wallex.asia/global-payment#guideline) - [General Information](https://help.wallex.asia/global-payment#general-information) - [Sending Money](https://help.wallex.asia/global-payment#sending-money) - [Payment Issues](https://help.wallex.asia/global-payment#payment-issues) - [Receiving Issue](https://help.wallex.asia/global-payment#receiving-issue) - [International Collection](https://help.wallex.asia/international-collection#main-content) - [Closure of DBS Unnamed Virtual Accounts](https://help.wallex.asia/international-collection#closure-of-dbs-unnamed-virtual-accounts) - [General Information](https://help.wallex.asia/international-collection#general-information) - [Incoming Money](https://help.wallex.asia/international-collection#incoming-money) - [Receiving Issue](https://help.wallex.asia/international-collection#receiving-issue) - [Multi-Currency Wallet](https://help.wallex.asia/multi-currency-wallet#main-content) - [General Information](https://help.wallex.asia/multi-currency-wallet#general-information) - [FX Conversion](https://help.wallex.asia/fx-conversion#main-content) - [General Information](https://help.wallex.asia/fx-conversion#general-information) - [Wallex API](https://help.wallex.asia/wallex-api#main-content) - [General Information](https://help.wallex.asia/wallex-api#general-information) - [Others](https://help.wallex.asia/others#main-content) - [Wallex Company Name Change](https://help.wallex.asia/others#wallex-company-name-change) - [Referral](https://help.wallex.asia/others#referral) - [Global Account](https://help.wallex.asia/others#global-account) - [Wallex Malaysia](https://help.wallex.asia/others#wallex-malaysia) Wallex is a payments solution by M-DAQ Global Pte. Ltd., a leading fintech group driving seamless cross-border transactions through a comprehensive suite of payments and foreign exchange (FX) solutions. For more information, visit wallex.asia or email us at contactus@m-daq.com. Copyright © 2026, M-DAQ Payment Solutions Pte. Ltd