---
title: Where can I get the information of my Payment status?
description: You can view the status of every transaction you set up on your Wallex account in your transaction history. Occasionally, transfers may be delayed due to errors in the recipient’s details. In such cas
---

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1. [Help Page](https://help.wallex.asia/?hsLang=en)
2. [Global Payment](https://help.wallex.asia/global-payment?hsLang=en)
3. [General Information](https://help.wallex.asia/global-payment?hsLang=en#general-information)

# Where can I get the information of my Payment status?

You can view the status of every transaction you set up on your Wallex account in your transaction history. Occasionally, transfers may be delayed due to errors in the recipient’s details. In such cases, some banks can still process the transfer, though it might take longer to match it with the correct account. In other situations, the bank may return the money to us, and we’ll ask you to resend it.

![](https://help.wallex.asia/hs-fs/hubfs/image-png-Aug-28-2024-06-38-45-6662-AM.png?width=1116&height=588&name=image-png-Aug-28-2024-06-38-45-6662-AM.png)

If your transfer is taking longer than anticipated, please verify the recipient’s details. You can also contact your dedicated Account Manager or reach out to us via chatbot for assistance.

- [Getting Started](https://help.wallex.asia/getting-started?hsLang=en#main-content)
  
  
  
  
  
    - [General Information](https://help.wallex.asia/getting-started?hsLang=en#general-information)
    - [Registration](https://help.wallex.asia/getting-started?hsLang=en#registration)
    - [Akun Wallex Indonesia (Bahasa)](https://help.wallex.asia/getting-started?hsLang=en#akun-wallex-indonesia-bahasa)
- [Account Management](https://help.wallex.asia/account-management?hsLang=en#main-content)
  
  
  
  
  
    - [Account Privacy](https://help.wallex.asia/account-management?hsLang=en#account-privacy)
    - [Account Setting](https://help.wallex.asia/account-management?hsLang=en#account-setting)
    - [Account Verification](https://help.wallex.asia/account-management?hsLang=en#account-verification)
    - [Introduction of Authenticator App (TOTP)](https://help.wallex.asia/account-management?hsLang=en#introduction-of-authenticator-app-totp)
- [Global Payment](https://help.wallex.asia/global-payment?hsLang=en#main-content)
  
  
  
  
  
    - [Guideline](https://help.wallex.asia/global-payment?hsLang=en#guideline)
    - [General Information](https://help.wallex.asia/global-payment?hsLang=en#general-information)
    - [Sending Money](https://help.wallex.asia/global-payment?hsLang=en#sending-money)
    - [Payment Issues](https://help.wallex.asia/global-payment?hsLang=en#payment-issues)
    - [Receiving Issue](https://help.wallex.asia/global-payment?hsLang=en#receiving-issue)
- [International Collection](https://help.wallex.asia/international-collection?hsLang=en#main-content)
  
  
  
  
  
    - [Closure of DBS Unnamed Virtual Accounts](https://help.wallex.asia/international-collection?hsLang=en#closure-of-dbs-unnamed-virtual-accounts)
    - [General Information](https://help.wallex.asia/international-collection?hsLang=en#general-information)
    - [Incoming Money](https://help.wallex.asia/international-collection?hsLang=en#incoming-money)
    - [Receiving Issue](https://help.wallex.asia/international-collection?hsLang=en#receiving-issue)
- [Multi-Currency Wallet](https://help.wallex.asia/multi-currency-wallet?hsLang=en#main-content)
  
  
  
  
  
    - [General Information](https://help.wallex.asia/multi-currency-wallet?hsLang=en#general-information)
- [FX Conversion](https://help.wallex.asia/fx-conversion?hsLang=en#main-content)
  
  
  
  
  
    - [General Information](https://help.wallex.asia/fx-conversion?hsLang=en#general-information)
- [Wallex API](https://help.wallex.asia/wallex-api?hsLang=en#main-content)
  
  
  
  
  
    - [General Information](https://help.wallex.asia/wallex-api?hsLang=en#general-information)
- [Others](https://help.wallex.asia/others?hsLang=en#main-content)
  
  
  
  
  
    - [Wallex Company Name Change](https://help.wallex.asia/others?hsLang=en#wallex-company-name-change)
    - [Referral](https://help.wallex.asia/others?hsLang=en#referral)
    - [Global Account](https://help.wallex.asia/others?hsLang=en#global-account)
    - [Wallex Malaysia](https://help.wallex.asia/others?hsLang=en#wallex-malaysia)

Wallex is a payments solution by M-DAQ Global Pte. Ltd., a leading fintech group driving seamless cross-border transactions through a comprehensive suite of payments and foreign exchange (FX) solutions. For more information, visit wallex.asia or email us at contactus@m-daq.com.

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