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      What do I need to know about Wallex's name change in Hong Kong?

      Our name has been legally changed to "M-DAQ Trading (HK) Limited". Here's everything you need to know and what you need to do.

      Question: Why is the company name changing? 

      Answer: The name change symbolises Wallex assimilating into the M-DAQ Group, creating stronger opportunities to build innovative and cutting-edge cross-border solutions. It marks the start of a new chapter, one where we can begin to realize synergies by leveraging each other’s extensive expertise and resources to deliver even more comprehensive cross-border services in the future. 

      However, nothing will change in terms of the Wallex platform or the excellent customer service that you have come to expect of us. We will continue to support your business’s cross-border payment needs. 

       

      Question: What will the new company name be? 

      Answer: The new legal name for the Wallex brand in Hong Kong will be M-DAQ Trading (HK) Limited.

       

      Question: Will my login credentials remain the same? 

      Answer: Yes, your login credentials will remain unchanged. You will continue to login via www.wallex.asia to transact and receive the highest levels of service and support that you have come to expect of us. 

       

      Question: How will this affect my ongoing transactions? 

      Answer: 

      Transactions will not be affected as long as the necessary changes are made to update our bank account name on both the Wallex funding account and Collections account – as soon as possible. The changes are: 

      1. Update the bank account name for your funding transfers from Wallex Technologies International Limited to M-DAQ TRADING (HK) LIMITED
      2. Inform your customers to update your beneficiary account name from Wallex Technologies International Limited  to M-DAQ TRADING (HK) LIMITED

      Our Account numbers will remain the same. 

      That is all. Once you have performed the above, you can simply continue to use our platform the way you always have. Nothing further needs to be done beyond this.

       

      Question: Do I need to update my account details? 

      Answer: 

      You simply need to update the bank account details for the funding of transfers and Collections account as soon as possible. The changes are:

      1. Update the bank account name for your funding transfers from Wallex Technologies International Limited to M-DAQ TRADING (HK) LIMITED
      2. Inform your customers to update your beneficiary account name from Wallex Technologies International Limited  to M-DAQ TRADING (HK) LIMITED

      Our Account numbers will remain the same. 

      That is all. Once you have performed the above, you can simply continue to use our platform the way you always have. Nothing further needs to be done beyond this.

       

      Question: Will the company’s services remain the same? 

      Answer: Our full suite of services will remain available to you and unchanged. You can continue to log in to our platform by the same URL and access the same cross-border payment solutions and services.  

       

      Question: Are there any legal implications for me as a customer? 

      Answer: The name change has zero legal implications for Wallex customers. Nothing will change in the way the platform works, and you can continue to use it the way you always have. 

       

      Question: Will the company’s website change? 

      Answer: The website domain will not change. You will continue to use www.wallex.asia to sign in to the Wallex platform. 

       

      Question: Can I still reach customer support using the same channels? 

      Answer: Yes. You can still reach customer support via email and mobile. Our team remains committed to supporting your cross-border payment needs and delivering top-notch service. 

       

      Question: Is there an adjustment period for making the changes?

      Answer: Please make the changes as soon as possible.

      Here are the steps you need to take: 

      1. Update the bank account name for your funding transfers from Wallex Technologies International Limited to M-DAQ TRADING (HK) LIMITED
      2. Inform your customers to update your beneficiary account name from Wallex Technologies International Limited  to M-DAQ TRADING (HK) LIMITED

      Our Account numbers will remain the same. Once you have performed the above, you can simply continue to use our platform the way you always have. Nothing further needs to be done beyond this. 

       

      Question: Will the name change affect the process or fees associated with international money transfers? 

      Answer: There will be no additional fees on transactions.

      To ensure your payments are processed on a timely basis, please be sure to take the following steps as soon as possible: 

      1. Update the bank account name for your funding transfers from Wallex Technologies International Limited to M-DAQ TRADING (HK) LIMITED
      2. Inform your customers to update your beneficiary account name from Wallex Technologies International Limited  to M-DAQ TRADING (HK) LIMITED
      Our Account numbers will remain the same. 

      That is all. Once you have performed the above, you can simply continue to use our platform the way you always have. Nothing further needs to be done beyond this. 

       

      Question: Will there be any changes to the features or functionality of the payment solutions offered? 

      Answer: Our full suite of services will remain available to you and unchanged. There will be no differences in how you pay, get paid, or manage your funds. You can continue to use the Wallex platform like you always have.