What does each Send Money status mean?
| STATUS | DETAILS |
|
Awaiting Fund |
Payment is waiting to be funded before processing can begin. |
| Under Review* | Your payment has been funded and is undergoing verification before it can be released for processing. This includes standard compliance and screening checks. No action is required from you unless contacted by our team. |
| Processing | Your payment has passed verification and is ready to be routed for settlement. It is in the queue to be transferred to the recipient’s account. |
|
In Transit* |
Funds have already left Wallex and are on their way to your recipient through our network of payment partners. |
|
Completed |
Your payment has been successfully processed and confirmed by our banking partner. Your recipient should receive the funds shortly, depending on local clearing times. |
|
Rejected |
Payment was declined during checks. Please review the reason shown in your dashboard and resubmit if needed. |
|
Failed |
Payment was not processed successfully. Please review the reason provided and resubmit if needed. |
|
* = New Statuses as of 28 November 2025 |
|
How long will my payment stay “Under Review” or “In Transit”?
Timeframes vary depending on currency, destination country, and banking hours. Most payments move through these stages within the same business day.
Feel free to reach out to your Account Manager should you require further assistance.
Do I need to take any action while my payment is “Under Review”?
No action is required. This step ensures regulatory compliance and transaction security. You will be contacted only if further information is needed.
What happens after “In Transit”?
Once payout confirmation is received from the liquidity or banking partner, your payment status will update to Completed.
Why did my payment move from “Under Review” to “Rejected”?This indicates that the payment did not pass verification or was not processed successfully.
You will be notified by the system with the reason provided, and you may choose to resubmit the payment once the issue has been addressed.
Feel free to reach out to your Account Manager should you require further assistance.