Details on how WhatsApp is used to send OTPs, what to expect, and how to stay protected.
To improve transaction speed and reliability, we have introduced WhatsApp as an additional method for sending One-Time Passwords (OTPs). This enhancement complements existing SMS and email delivery channels.
Official Wallex WhatsApp Number
OTPs will only be sent from the verified number: +65 8914 6165.
A typical WhatsApp OTP message will look like this:
Security Advisory
If you receive a message claiming to be from Wallex that does not originate from the official number listed above:
- Do not respond to the message.
- Do not click on any links.
- Report the incident to our support team at: contact-SG@m-daq.com
Additional Notes
- OTPs may still be delivered via SMS or email as fallback options.
- Wallex will never ask for your OTP or account password.
- If you notice any suspicious activity, contact our support team immediately.