--- title: Account Reference Letter (Payments) description: Overview of purpose, usage, and where to download an Account Reference Letter --- [Skip to content](https://help.wallex.asia/account-reference-letter#main-content) English Show submenu for translations ![Wallex by MDAQ Colour.png\]](https://help.wallex.asia/hs-fs/hubfs/Wallex%20by%20MDAQ%20Colour.png?height=50&name=Wallex%20by%20MDAQ%20Colour.png) Open main navigation Close main navigation - English Show submenu for translations - Go to Wallex Go to Wallex How can we help? - There are no suggestions because the search field is empty. 1. [Help Page](https://help.wallex.asia/?hsLang=en) 2. [Account Management](https://help.wallex.asia/account-management?hsLang=en) 3. [Account Verification](https://help.wallex.asia/account-management?hsLang=en#account-verification) # Account Reference Letter (Payments) ## Overview of purpose, usage, and where to download an Account Reference Letter 1. **What is an Account Reference Letter?**    The Account Reference Letter is issued to prove that the sender is a legitimate account holder with Wallex (as their customer) and has authorised Wallex to initiate a payment on their behalf.  This letter is typically used in Send Money scenarios where Wallex acts as an intermediary, and the beneficiary bank may require additional assurance of the sender’s identity or the legitimacy of the transaction. 2. **When will I need an Account Reference Letter?**   You may require this letter when a beneficiary bank places a hold on funds and requests sender verification.  You can provide the Account Reference Letter to confirm that the transaction was made through Wallex as an authorised payment provider. 3. **Where can I download the Account Reference Letter templates?**   You can download the following standard templates from the Wallex App:  - Wallex SG – English, Simplified Chinese - Wallex ID – English, Bahasa Indonesia - Wallex HK – English, Traditional Chinese, Simplified Chinese - Wallex MY – English, Bahasa Melayu 4. **How do I download my AccountReference Letter?**  - **Log in** to the Wallex App. - Navigate to **Send Money** tab → **Send Money History** - Click on any Send Money to view its details - Scroll down to the **Download Documents** section - Click **Account Reference Letter** to generate and download the letter (choose the page range to print/download as PDF depending on the language required) - The letter will then be generated and downloaded as a PDF. - [Getting Started](https://help.wallex.asia/getting-started?hsLang=en#main-content) - [General Information](https://help.wallex.asia/getting-started?hsLang=en#general-information) - [Registration](https://help.wallex.asia/getting-started?hsLang=en#registration) - [Akun Wallex Indonesia (Bahasa)](https://help.wallex.asia/getting-started?hsLang=en#akun-wallex-indonesia-bahasa) - [Account Management](https://help.wallex.asia/account-management?hsLang=en#main-content) - [Account Privacy](https://help.wallex.asia/account-management?hsLang=en#account-privacy) - [Account Setting](https://help.wallex.asia/account-management?hsLang=en#account-setting) - [Account Verification](https://help.wallex.asia/account-management?hsLang=en#account-verification) - [Introduction of Authenticator App (TOTP)](https://help.wallex.asia/account-management?hsLang=en#introduction-of-authenticator-app-totp) - [Global Payment](https://help.wallex.asia/global-payment?hsLang=en#main-content) - [Guideline](https://help.wallex.asia/global-payment?hsLang=en#guideline) - [General Information](https://help.wallex.asia/global-payment?hsLang=en#general-information) - [Sending Money](https://help.wallex.asia/global-payment?hsLang=en#sending-money) - [Payment Issues](https://help.wallex.asia/global-payment?hsLang=en#payment-issues) - [Receiving Issue](https://help.wallex.asia/global-payment?hsLang=en#receiving-issue) - [International Collection](https://help.wallex.asia/international-collection?hsLang=en#main-content) - [Closure of DBS Unnamed Virtual Accounts](https://help.wallex.asia/international-collection?hsLang=en#closure-of-dbs-unnamed-virtual-accounts) - [General Information](https://help.wallex.asia/international-collection?hsLang=en#general-information) - [Incoming Money](https://help.wallex.asia/international-collection?hsLang=en#incoming-money) - [Receiving Issue](https://help.wallex.asia/international-collection?hsLang=en#receiving-issue) - [Multi-Currency Wallet](https://help.wallex.asia/multi-currency-wallet?hsLang=en#main-content) - [General Information](https://help.wallex.asia/multi-currency-wallet?hsLang=en#general-information) - [FX Conversion](https://help.wallex.asia/fx-conversion?hsLang=en#main-content) - [General Information](https://help.wallex.asia/fx-conversion?hsLang=en#general-information) - [Wallex API](https://help.wallex.asia/wallex-api?hsLang=en#main-content) - [General Information](https://help.wallex.asia/wallex-api?hsLang=en#general-information) - [Others](https://help.wallex.asia/others?hsLang=en#main-content) - [Wallex Company Name Change](https://help.wallex.asia/others?hsLang=en#wallex-company-name-change) - [Referral](https://help.wallex.asia/others?hsLang=en#referral) - [Global Account](https://help.wallex.asia/others?hsLang=en#global-account) - [Wallex Malaysia](https://help.wallex.asia/others?hsLang=en#wallex-malaysia) Wallex is a payments solution by M-DAQ Global Pte. Ltd., a leading fintech group driving seamless cross-border transactions through a comprehensive suite of payments and foreign exchange (FX) solutions. For more information, visit wallex.asia or email us at contactus@m-daq.com. Copyright © 2026, M-DAQ Payment Solutions Pte. Ltd