---
title: I forgot my password, what do I do?
description: Simply select "Forgot your password?" at the login screen and follow the instructions on-screen.
---

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![Wallex by MDAQ Colour.png\]](https://help.wallex.asia/hs-fs/hubfs/Wallex%20by%20MDAQ%20Colour.png?height=50&name=Wallex%20by%20MDAQ%20Colour.png)

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1. [Help Page](https://help.wallex.asia/?hsLang=en)
2. [Account Management](https://help.wallex.asia/account-management?hsLang=en)
3. [Account Privacy](https://help.wallex.asia/account-management?hsLang=en#account-privacy)

# I forgot my password, what do I do?

Simply select "**Forgot your password?**" at the login screen and follow the instructions on-screen.

![](https://help.wallex.asia/hs-fs/hubfs/image-png-3.png?width=841&height=932&name=image-png-3.png)

- [Getting Started](https://help.wallex.asia/getting-started?hsLang=en#main-content)
  
  
  
  
  
    - [General Information](https://help.wallex.asia/getting-started?hsLang=en#general-information)
    - [Registration](https://help.wallex.asia/getting-started?hsLang=en#registration)
    - [Akun Wallex Indonesia (Bahasa)](https://help.wallex.asia/getting-started?hsLang=en#akun-wallex-indonesia-bahasa)
- [Account Management](https://help.wallex.asia/account-management?hsLang=en#main-content)
  
  
  
  
  
    - [Account Privacy](https://help.wallex.asia/account-management?hsLang=en#account-privacy)
    - [Account Setting](https://help.wallex.asia/account-management?hsLang=en#account-setting)
    - [Account Verification](https://help.wallex.asia/account-management?hsLang=en#account-verification)
    - [Introduction of Authenticator App (TOTP)](https://help.wallex.asia/account-management?hsLang=en#introduction-of-authenticator-app-totp)
- [Global Payment](https://help.wallex.asia/global-payment?hsLang=en#main-content)
  
  
  
  
  
    - [Guideline](https://help.wallex.asia/global-payment?hsLang=en#guideline)
    - [General Information](https://help.wallex.asia/global-payment?hsLang=en#general-information)
    - [Sending Money](https://help.wallex.asia/global-payment?hsLang=en#sending-money)
    - [Payment Issues](https://help.wallex.asia/global-payment?hsLang=en#payment-issues)
    - [Receiving Issue](https://help.wallex.asia/global-payment?hsLang=en#receiving-issue)
- [International Collection](https://help.wallex.asia/international-collection?hsLang=en#main-content)
  
  
  
  
  
    - [Closure of DBS Unnamed Virtual Accounts](https://help.wallex.asia/international-collection?hsLang=en#closure-of-dbs-unnamed-virtual-accounts)
    - [General Information](https://help.wallex.asia/international-collection?hsLang=en#general-information)
    - [Incoming Money](https://help.wallex.asia/international-collection?hsLang=en#incoming-money)
    - [Receiving Issue](https://help.wallex.asia/international-collection?hsLang=en#receiving-issue)
- [Multi-Currency Wallet](https://help.wallex.asia/multi-currency-wallet?hsLang=en#main-content)
  
  
  
  
  
    - [General Information](https://help.wallex.asia/multi-currency-wallet?hsLang=en#general-information)
- [FX Conversion](https://help.wallex.asia/fx-conversion?hsLang=en#main-content)
  
  
  
  
  
    - [General Information](https://help.wallex.asia/fx-conversion?hsLang=en#general-information)
- [Wallex API](https://help.wallex.asia/wallex-api?hsLang=en#main-content)
  
  
  
  
  
    - [General Information](https://help.wallex.asia/wallex-api?hsLang=en#general-information)
- [Others](https://help.wallex.asia/others?hsLang=en#main-content)
  
  
  
  
  
    - [Wallex Company Name Change](https://help.wallex.asia/others?hsLang=en#wallex-company-name-change)
    - [Referral](https://help.wallex.asia/others?hsLang=en#referral)
    - [Global Account](https://help.wallex.asia/others?hsLang=en#global-account)
    - [Wallex Malaysia](https://help.wallex.asia/others?hsLang=en#wallex-malaysia)

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